Operational Support: Celerant & GICO-IT
Having issues - what do you do?
1. Use the Celerant Executioner
2. Contact Celerant Support and Contact your On-Call or On-Duty Area Manager
3. Contact GICO-IT
The Celerant EXEcutioner should be your usual first option. This application created by GICO-IT allows the manager on duty to restart the Celerant StratusCore and if necessary reboot the store's local server. More information about the Celerant EXEcutioner can be found here:
https://help.okgoodwill.org/support/solutions/articles/19000042131
1. Lots of times on here, but it boils down to support being available during all of our operational hours.
2. Goodwill pays for support for the Celerant software from Celerant and issue related to the software are generally resolved by Celerant.
3. Celerant support technicians are the software experts for the Celerant software, no one at Goodwill will know the software better than Celerant.
The QUICKEST way to get help form GICO-IT is through email at help@okgoodwill.org
3. Goodwill’s IT department Hours of operation are Monday through Friday from 8 am to 5 pm.
4. There is no official requirement for after-hours technical support from GICO-IT.
5. However, we do our best to provide support for emergency issues during store operational hours.
a. An emergency is defined by issues that keep the entirety of the store from doing business.
i. All of your registers are down
ii. Production tagging is down
iii. Essential hardware such as the primary server is down
b. Non-Emergency issues will be resolved during Goodwill IT Departments regular hours of operation.
c. We do rotate who is monitoring weekly – don’t just call Bill - use the number provided above 405-278-7182